This page is set up to answer the most frequent issues that users may experience.
The format for usernames are Bar Number followed by Last Name with no spaces i.e. 21123Smith.
You can reset your password HERE. You will need your username, to have your username sent to you please fill out the form below.
"*" indicates required fields
Licensees who have been issued login information but have forgotten their login and password can go to the portal and click the “Forgot Password?” link.
Licensees will be required to enter their Licensee ID and email associated with their account for verification. Once that email address is verified a new password will be generated and sent to that email address.
If you have your login and password and receive an error message informing you your username and password is incorrect, please double check your login information. Logins and passwords are case sensitive.
If you are still experiencing difficulties accessing the system after double checking your login info, please submit a request to our help desk.
Attorneys can update their licensee address information on the online licensing form. To make changes to a business, residence or P.O. Box address the “Edit” checkbox must be selected for each categorized address to allow the record to accept changes.
Occasionally a browser may have issues running the license renewal program. This is typically remedied by ensuring that you are using the most current version of your preferred web browser or clearing the cache on the browser. Another alternative, that does not delete your cache, history, or stored passwords, is to use a ‘clean’ browser window. Each of the current version browsers provides a method for doing this.
Chrome – Incognito Browsing Window
Firefox – Private Browsing Window
Microsoft Edge Browser – InPrivate Browsing Window
Safari Web Browser (Mac) – Private Window
There are some items that are required to be checked for the online licensing form to submit. Without them, the licensing form is deemed incomplete and will not process.
On occasion when a form is submitted, there may be a red bar across the top of the form stating that there is an error and providing an error number. This is an indication of a card provider error. Credit card information is verified through the merchant account. If you have entered your information and it is correct, please contact your credit card company. Reasons why credit cards will not process:
For security purposes the online licensing form will close after 30 minutes if it is not completed. If your form times out, simply log back into the Utah Bar Portal.
