Consumer Assistance Program

Consumer Assistance Program Mission Statement
The Consumer Assistance Program (CAP) is unique among the Utah State Bar programs in that it provides fairly quick and non-invasive assistance to both consumers and attorneys involved in minor conflict with each other. The CAP attorney, in a professional and courteous manner, provides the often necessary communication link between consumers and their counsel as consumers strive to understand the law and the procedural rules of the court, and as attorneys strive to educate their clients about the law and legal procedure.

Consumer Assistance Program

Resolve Conflicts with Your Attorney

Consumer Assistance Program

The Consumer Assistance Program (CAP) is the informal program which strives to facilitate resolution of concerns consumers have about their attorneys. Often CAP aids consumers by discussing their concerns with them, informing their attorneys of those concerns, and urging the attorneys to work with the consumers to resolve the concerns.
CAP also aids consumers by explaining what they can reasonably expect from their attorneys as they proceed through their legal cases. 

The CAP attorney cannot give you legal advice.


  • Provide consumers with a remedy for the resolution of minor issues that arise between them and their attorneys;
  • Improve consumer satisfaction with attorneys by striving to resolve minor issues quickly and informally;
  • Save time and effort of attorneys responding to minor issues;  and
  • Provide assistance to attorneys having difficulty with minor issues.


To Contact the consumer assistance program

Consumers may leave their name and address with the Utah State Bar receptionist at


Utah State Bar
Consumer Assistance Program
645 South 200 East
Salt Lake City, UT  84111


The Resolution Process

The goal of CAP is to facilitate a resolution of problems consumers have with an attorney. The CAP Attorney often communicates with the attorney by letter, explains the consumer’s concerns, and requests that the attorney contact the consumer to resolve the issue or problem. After the matter is resolved between the attorney and consumer, then the CAP file is closed and the contents are destroyed.