Survey of Court Users to be Conducted Statewide

May 30, 2013

Contact: Nancy Volmer
(801) 578-3994
Cell: (801) 712-4545


Salt Lake City, UT-The Administrative Office of the Courts (AOC) is conducting a survey this summer to gauge the experience of people who are doing business with the Utah State Courts. The Access and Fairness Survey is being conducted to measure the public’s experience and expectations of the courts.

“The court will use the data to ensure the courts are accessible and that individuals are being treated fairly by the court,” said Utah State Court Administrator Dan Becker. “Feedback from the public about the court’s performance will help us to provide better service.”

Survey specialists will administer the Access and Fairness Survey June and July, 2013. Responses are collected for one day at 38 court sites. Every person at the courthouse that day is eligible to participate, except for court employees or those who are visiting an agency other than the court. The survey is administered as people leave the courthouse.

Past survey results have shown that the majority of respondents had a positive perception about their court visit, felt Utah’s courts were accessible, and that court employees are respectful and responsive in working with the public.

Past survey results identified areas where performance fell short of the public’s expectations. Respondents said they would like more information on the work of the courts and self-represented litigant resources. In addition, some court users reported dissatisfaction with the time needed to complete their courthouse visit. The courts have used such findings to increase the amount of information and type of services that are available on the court website and expand self-help services.

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Media note:
View Access and Fairness Survey
View Survey Schedule

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