Consumer Assistance Program

Consumer Assistance Program Mission Statement
The Consumer Assistance Program (CAP) is the informal program which strives to facilitate resolution of minor complaints consumers have about their attorneys. Often CAP aids consumers by discussing their concerns with them, informing their attorneys of those concerns, and urging the attorneys to work with the consumers to resolve the concerns. CAP also aids consumers by explaining what they can reasonably expect from their attorneys as they proceed through their legal case.


Consumer Assistance Program

Resolve Conflicts with Your Attorney


Consumer Assistance Program

The Consumer Assistance Program (CAP) is the informal program which strives to facilitate resolution of minor complaints consumers have about their attorneys. Often CAP aids consumers by discussing their concerns with them, informing their attorneys of those concerns, and urging the attorneys to work with the consumers to resolve the concerns.
CAP also aids consumers by explaining what they can reasonably expect from their attorneys as they proceed through their legal cases. 


THE GOALS OF THE CONSUMER ASSISTANCE PROGRAM ARE AS FOLLOWS:

  • Provide consumers with a remedy for the resolution of minor issues that arise between them and their attorneys;
  • Improve consumer satisfaction with attorneys by striving to resolve minor issues quickly and informally;
  • Save time and effort of attorneys responding to minor issues;  and
  • Provide assistance to attorneys having difficulty with minor issues.

 


Other ways to contact

Consumers may leave their name and address with the Utah State Bar receptionist at

801-531-9077

 Request for Assistance Forms will be mailed to them.

Consumers should submit the completed and signed form to the following address:

Utah State Bar
645 South 200 East
Salt Lake City, UT  84111

 


The Resolution Process

All Requests for Assistance forms received by the Utah State Bar are initially screened by the Office of Professional Conduct. Matters which do not rise to the level of an ethical complaint may be forwarded to the CAP Attorney. The CAP Attorney then reviews the Request for Assistance form and contacts the consumer to fully discuss the issues presented. The CAP Attorney often communicates with the attorney by letter, explains the consumer’s concerns, and requests that the attorney contact the consumer to resolve the issue or problem. After the matter is resolved between the attorney and consumer, then the CAP file is closed and the contents are destroyed.