This page is set up to answer the most frequent issues that users may experience. If you still experience issues with the online licensing form please contact support via email sent to onlineservices@utahbar.org. All request for support will be returned within one business day. To protect the security of your information, if you need to speak with an online support representative, indicate that on the email and you will be contacted using a phone number of record.

Accessing Utah State Bar Portal

To obtain access to the Utah Bar portal please fill out the access request form.  The portal requires a current email address on record to receive login information. The Bar will only provide an attorney's login information to their email address of record.

Members who have been issued login information but have forgotten their login and password can go to the portal and click the "Forgot Password?" link. Members will be required to enter their Member ID and email associated with their account for verification. Once that email address is verified a new password will be generated and sent to that email address.

If you have your login and password and receive an error message informing you your username and password is incorrect, please double check your login information. Logins and passwords are case sensitive. If after you have double checked your login and are still experiencing difficulties accessing the system, please submit a request for your password.

Error in Application

If you receive an error in application message you may need to:

• Delete cookies and cache files. Go to "Tools" on your toolbar, then "Internet Options," in the "General" tab delete cookies and other temporary files.
• Check web browser version (Internet Explorer is required, IE6 or above recommended)

Cannot Update Member Address Information

Attorneys can update their member address information on the online licensing form. To make changes to a public, residence or P.O. Box address the "Edit" checkbox must be selected for each categorized address to activate the record.

Licensing Form Will Not Submit

Three items are required to be checked for the online licensing form to submit. Without them, the licensing form is deemed incomplete and will not process.

• "I have read the above and certify that the information above is current and correct" must be checked. (pg. 3)
• "I hereby certify that the above information is complete and accurate" must be checked. (pg. 3)

Common Credit Card Processing Errors

Credit card information is verified through the merchant account. If you have entered your information and it is correct, please contact your credit card company. Reasons why credit cards will not process:

• Credit card is over the limit
• Zip code entered does not match what the credit card company has on record.
• Expiration date is not entered correctly.
• Credit card number is not entered correctly.
• Using a Discover card. The Utah State Bar does not process Discover credit cards. Payment may be made with a Visa, MasterCard or American Express credit card.

Licensing Form has Timed Out

For security purposes the online licensing form will close after 30 minutes if it is not completed. If your form times out, simply log back into the Utah Bar Portal.